Tenants refusing viewings

04 July, 2025

Check the Tenancy Agreement

Start by having a proper read of the tenancy agreement. Most agreements will include a clause allowing the landlord or agent to access the property for viewings towards the end of the tenancy — usually with 24 hours’ written notice.

But even if it’s written in the contract, that doesn’t give you the automatic right to enter. The law says tenants have the right to “quiet enjoyment” of the property, which means they’re entitled to privacy and peace, and they can still refuse entry. So while the clause gives you a basis to request viewings, you can’t force it.

Try a Friendly Conversation First

In many cases, a simple chat can help clear things up. Your tenant might have concerns about safety, privacy, or just feel overwhelmed if they’re being asked to tidy up and leave frequently. Speak to them calmly and explain why the viewings are needed and how you’ll make it as easy as possible for them — for example, grouping appointments into short blocks or avoiding certain times.

If you show you're willing to be flexible, they might be more willing to work with you.

Put It in Writing

If the tenant still refuses, follow up your conversation in writing. Keep the tone polite and professional. Let them know you’re making a formal request to carry out viewings, give at least 24 hours’ notice, and outline the dates and times. Keep a record of everything in case you need to refer back to it later.

Offer Incentives

Sometimes, a small gesture can go a long way. If your tenant is being especially uncooperative but you really need access, consider offering an incentive — maybe a rent reduction, shopping voucher, or help with moving costs if they’re leaving soon. It’s not something you’re required to do, but it could make a difference if you're up against a tight timeline.

Avoid Turning Up Unannounced

No matter how frustrated you get, don’t enter the property without permission. That would count as harassment or even illegal entry, and it could land you in legal trouble. Always give written notice, and never let yourself in unless the tenant has agreed.

Can You Take Legal Action?

In extreme cases, if the tenant is repeatedly blocking viewings and the tenancy is coming to an end, you might need to wait until they’ve moved out. Trying to force access through legal routes is usually not worth the cost or hassle. The court is unlikely to look favourably on landlords who push too hard during a tenancy, unless there are serious breaches involved.

Plan Ahead for the Future

If this situation has caused a lot of delays, it’s worth reviewing how your tenancy agreements are written. Make sure future agreements have clear clauses about viewings and give enough notice before the end of a tenancy to allow for marketing. You could also consider a fixed notice period that gives you more time to arrange viewings without pressure.

Tenants refusing viewings can be tricky, but it’s important to stay calm, keep communication open and work within the law. A respectful approach usually leads to better cooperation and helps keep things smooth for everyone involved.

If you’re facing this kind of issue and want support, our team is here to help. We deal with landlords every day and understand the challenges that come with selling or letting a tenanted property. Give us a ring and we’ll talk through the options.